Privacy Policy

1. Information We Collect

• Account information: Email, name, profile details, date of birth, address, and mobile number.
• Identity verification: ID documents and selfie photos, processed for KYC compliance.
• Usage data: How you interact with the platform, content viewed, and feature usage.
• Payment information: Processed by third-party payment providers; we do not store full card numbers.
• Communications: Messages, support inquiries, and other content you submit.

2. How We Use Your Data

We use your data to: provide and improve the Service; process transactions; enforce our terms and policies; send important notifications (e.g. verification status, account security); comply with legal obligations; and analyze usage to improve the product.

3. Sharing

We do not sell your personal data. We may share data with: payment processors; cloud and infrastructure providers; and as required by law or to protect our rights. Creators see limited fan information (e.g. display name) for transactions they receive. Merchants see similar information for orders.

4. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session management, and to improve the Service. You can control cookie preferences through your browser settings.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Some data may be retained longer for legal, regulatory, or operational purposes (e.g. tax records, fraud prevention).

6. Security

We use industry-standard security measures including encryption in transit and at rest, access controls, and secure hosting. You are responsible for keeping your password secure and for not sharing your account.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. You can update much of your information through your account settings. For other requests, contact us via our contact page. Some data may be retained where required by law.

8. Children

The Service is not intended for users under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us so we can delete it.

9. International Transfers

Your data may be processed in the Philippines and in other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Changes

We may update this policy from time to time. We will notify you of material changes via email or in-app notice. Your continued use after such notice constitutes acceptance.

11. Contact

For privacy inquiries or to exercise your rights, visit our contact page.